This single-location practice saw unexpected gains.

Like many veterinarians running their own practice, she managed not only patient care but also the administrative load that came with it. Her staff often spent long periods on the phone with pharmacies, which created frustration and limited her ability to take emergencies or add patients to her schedule.

Before PawScripts

• Staff members called in prescriptions after hours to save costs.

• Time wasted on hold with pharmacies created frustration.

• Limited flexibility to handle emergencies or expand the schedule.

After PawScripts

• Prescriptions sent instantly, without phone calls.

• Staff gained time back, allowing the doctor to add emergency appointments and increase capacity.

• Morale improved for both doctor and staff, with better client service.

Summary: By reducing repetitive pharmacy calls, PawScripts helped this single-location practice save staff hours weekly, grow patient capacity, and improve both team efficiency and client satisfaction, all without adding costs.