Multi-Site Specialty Hospital

This specialty hospital faced frequent client frustrations.

Clients often complained that prescriptions were missing or incorrect. Staff had to waste time pulling call recordings, waiting on hold with pharmacies, and attempting to resolve issues, all while trust with clients was on the line.

Before PawScripts

• Frequent client complaints about missing or wrong prescriptions.

• Staff time wasted reviewing calls and contacting pharmacies.

• Client trust damaged by miscommunication.

After PawScripts

• Prescriptions instantly retrievable and verifiable.

  • Example: A client thought the wrong (and more expensive) medication was prescribed. Staff pulled the PawScripts record in under 2 minutes, texted proof of the correct drug, and restored trust immediately.

• No more long calls or complicated error resolution.

Summary:

PawScripts cut resolution times from hours to minutes, preserved client trust in sensitive situations, and freed staff from repetitive admin headaches, creating a smoother client and staff experience.